Having trouble logging in? Don’t worry, we can help. Just
select your situation below and we’ll walk you through the
steps.
Your application
administrator should have provided you with your username and password when they
registered you in the application. To inquire about
access or obtaining access, please contact your
application administrator.
For Shore Users:To log in for first time, use the same username and
password as your Lotus Notes username and password.
If you don't have a Notes username, please use the credentials that your application administrator has provided.
For Fleet Users:Consult your IT Officer for login details.
Site Application Administrator:- Aida, Costa, and Carnival Maritime:
Tiina Huttula (tiina.huttula@carnival-maritime.com),Marco Verdecchia (marco.verdecchia@carnival-maritime.com),Global HESS Team - global-hess@carnival-maritime.com
- Carnival Cruise Line:
Daurys Castaneda (dcastaneda2@carnival.com)
-
Carnival UK:
ISM Team – ism@carnivalukgroup.com
- Holland America Line/Seabourn:
ismteam@hollandamerica.com
- Princess:
Micky Beerens(mbeerens@princesscruises.com)
For Princess Cruises Shore Users password support, please use the password reset tool.
Changing your password on a regular basis is a good practice to ensure your credentials are secure. In order to change your password, you must know your username and password.
Don't worry if you have forgotten your password. You can contact the following:
For Shore Users:
Princess, CUK, Aida, Costa, and POA -- Contact your Support Desk for assistance.
Carnival and Holland America -- Contact your Site Application Administrator for assistance.
For Fleet Users:
Contact your IT Officer for assistance.
If you get this message at the log in screen, you have typed the wrong username/password combination. If you have tried again and are still receiving the same error, you can contact one of the following:
For Shore Users:
Contact your Support Desk for assistance.
For Fleet Users:
Contact your IT Officer for assistance.
For security reasons, some sites require the site administrator to provide access. Please contact your site administrator and let them know that you can successfully log in, but require access to the site..
HESS supports only Chrome.